Terms of service

These terms govern your use of salary.lu and everything you do on it (the "Service"). Please read them before you subscribe. By creating an account or using the Service, you accept them. If you do not accept them, please do not use the Service.

We have tried to write these terms in plain language. Where a section affects what you owe us or what we owe you, we have said so directly rather than burying it.

Who we are

The Service is operated by:

Company	SALARY S.A., a public limited company incorporated in Luxembourg
Address	34 rue Hiel, 6131 Junglinster, Luxembourg
Trade register	RCS Luxembourg B242985
VAT number	LU32001156
Email	info@salary.lu

"We", "us" and "our" in these terms mean SALARY S.A. "You" and "your" mean the business or professional using the Service.

Who can use Salary.lu

Salary.lu is built for businesses. You may use it if you are a company or a self-employed professional operating in Luxembourg, or if you have employees on a Luxembourg payroll.

By subscribing, you confirm that you are using the Service for your business or professional activity and not as a private consumer. The Service is not designed or sold for private, non-professional use.

Fiduciaries, accountants and payroll providers

Many of our customers run payroll for other businesses rather than only for themselves. That is exactly what the Service is built for. If you are one of them, the subscription is yours: you are our customer, you stay responsible for it, and you owe the fees whether or not your own client has paid you.

You confirm that you have your client's mandate to run their payroll on Salary.lu, and that you have whatever permission you need from them to use an external provider for it.

Subscriptions and billing

Some parts of the Service are paid and work on a subscription basis. You choose either a monthly or an annual plan when you subscribe.

When billing starts

Our team reviews and validates every subscription. Your billing period only starts once your subscription has been validated and activated - not when you submit it.

• Annual plan: an invoice is created automatically the day after your subscription is activated, covering the year ahead. The plan includes a set number of payslips. If you go beyond that number, the additional payslips are charged at the standard monthly plan price.
• Monthly plan: you pay for what you have already used. On the first day of each month, we invoice you for the payslips you created during the month before. If you created none, there is no invoice for that month.

Example You create 8 payslips during March. On 1 April, we invoice you for those 8 payslips. You create none in April, so there is no invoice on 1 May. You create 8 again in May, and they appear on your invoice of 1 June.

Prices and VAT

The prices shown on our pricing page exclude VAT. We add Luxembourg VAT for customers with a Luxembourg address. Business customers established elsewhere account for VAT themselves under the reverse charge, provided they give us a valid VAT number.

How you pay

You need to give us your billing details when you subscribe. By providing payment information, you authorise us to charge the subscription fees for your account to that payment method.

If your plan uses SEPA direct debit, you also complete and upload a business-to-business SEPA direct debit mandate (mandat de domiciliation SEPA inter-entreprises) during the subscription process. Two things follow from this being a B2B mandate: you need to register it with your own bank before we can take the first payment, and once a payment has been taken your bank cannot reverse it. We debit your account 15 days after an invoice is created.

If a direct debit fails for any reason, you will need to pay the outstanding amount manually by bank transfer, by the deadline shown on the invoice. We send every invoice to you by email, and they are always available on the billing page in your account. If you need our bank details, ask us in the chat or by email.

Free trial

Your free trial starts automatically when you create your account. You do not need to enter any billing information to use it, and you will never be charged for the trial.

Some functions are limited during the trial. When the trial ends, a banner appears in your account inviting you to choose a subscription. You get full access once that subscription has been validated and activated.

We may change or withdraw the free trial offer at any time, without notice.

Renewal

Your subscription continues from one billing period to the next until you cancel it. How the next period is set up depends on your plan.

Price changes

We may change our prices. A price change never applies to a billing period you have already been invoiced for - it takes effect from the start of your next billing period.

We will tell you before a price change takes effect, with enough notice for you to cancel first if you would rather not continue. If you keep using the Service after the new price applies, you accept it.

Late payment

If an invoice is not paid, your account is blocked automatically. Your data stays where it is - the block affects access, not storage. Access is restored as soon as the invoice is paid.

If non-payment happens repeatedly, we may also charge late payment interest at the statutory rate for commercial transactions, together with the fixed compensation for recovery costs that Luxembourg law allows.

Refunds

We look at refund requests case by case. Because plans are billed for a period that has already been used or already begun, we do not refund part-periods as a matter of course.

Your account

When you create an account with us, the information you give us must be accurate, complete and kept up to date. If it is not, we may suspend or close your account.

You are responsible for keeping your password safe and for everything that happens under your account. Do not share your password with anyone, and tell us straight away if you think someone else has access to your account.

You decide who in your organisation gets access to your account. You are responsible for the people you give access to and for what they do with it, and for removing their access when they leave or change role.

We recommend turning on two-factor authentication (2FA) for an extra layer of security on your account.

Your responsibilities

Salary.lu is a payroll calculation and management tool. We do not give tax, accounting or legal advice, and using the Service does not replace advice from your accountant or lawyer.

You are responsible for the accuracy and completeness of the data you enter - employee details, contracts, working hours, absences, rates and everything else the calculations are built on. Our results are only as correct as the information they are based on.

You are also responsible for your own declarations and filings to the CCSS, the ACD and the ITM, and for meeting the deadlines that apply to them. The Service helps you prepare and manage them correctly; it does not make them on your behalf.

Acceptable use

When using Salary.lu, please do not:

• Share your access with people outside your organisation, or resell access to the Service
• Copy, modify or reverse engineer the Service, or try to extract its source code
• Use automated tools to scrape the Service or place unreasonable load on it
• Try to reach accounts, data or parts of the system that are not yours
• Use the Service for anything unlawful, or in a way that harms other users

Availability and maintenance

We work to keep Salary.lu available whenever you need it, but we cannot promise it will never be interrupted. We sometimes need to take the Service offline for maintenance, updates or security work. Where we can plan this in advance, we schedule it outside normal working hours and let you know beforehand.

Your data and personal data

Your data stays yours. You give us the permission we need to host and process it so that we can provide the Service to you.

Who is responsible for what

When you run payroll on Salary.lu, you are handling personal data about your employees. For that data you are the controller and we act as your processor - we process it on your instructions, to provide the Service. What we may do with it, the security we apply, the sub-processors we use, how we help you answer employee requests, and what happens to the data at the end, are all set out in our data processing agreement, which forms part of these terms.

Separately, we are the controller for the data we hold about you as our customer - your contact details, billing information and how you use the Service. That is described in our privacy policy.

If you run payroll for other businesses, the chain is one step longer: the employer stays the controller, you act as their processor, and we act as your sub-processor. Making sure your own agreement with your client allows you to use us in that role is your responsibility.

Keeping and exporting your data

You keep access to your account and your documents even after a subscription ends. We still recommend exporting all relevant documents when you cancel, so that you hold your own copy independently of us.

Bear in mind that you have your own record-keeping obligations - payroll and accounting records generally have to be kept for ten years in Luxembourg - and meeting them remains your responsibility, not ours.

Who owns what

Salary.lu itself - the software, the design, the texts and everything else we have built - belongs to us. While you have an active subscription, you have the right to use it for your own payroll, and that right ends when your subscription does.

You can transfer ownership of your account to another person at any time - for example when the person responsible for payroll in your business changes. The account and everything in it moves with the transfer.

Our liability

Salary.lu is a tool you use to prepare and manage your own payroll. We commit to providing it with reasonable care and skill, but we do not guarantee a particular result: the payroll you produce with it stays yours, and so does responsibility for it.

What you check

Payroll runs on a cycle, and that cycle is your chance to catch problems. Before you file or pay anything the Service produces - payslips, declarations, reports - check it. If something does not look right, tell us before you act on it rather than afterwards.

What we are not responsible for

• Loss caused by the data you entered, the settings you chose, or declarations you made, made late or did not make
• Loss caused by an output you used without checking it
• Loss caused by services we do not control - your bank, your internet connection, or a third party you connect to the Service
• Indirect or consequential loss of any kind, including lost profit, lost business, lost savings, reputational harm, and fines or penalties imposed on you

Where we are responsible

Over any twelve-month period, our total liability is limited to the amount you paid us for the Service during that period.

Nothing in these terms limits our liability for wilful misconduct or gross negligence, for death or personal injury, or for anything else that cannot be limited under Luxembourg law.

Ending your subscription

If you want to leave

You can cancel your subscription at any time. Cancellation takes effect at the end of the billing period you are currently in - you keep full access until then, and periods already invoiced are not refunded. You keep access to your account and documents afterwards, as described above.

Example You are on a monthly plan and cancel on 12 April. You keep full access until 30 April. On 1 May you receive one last invoice, covering the payslips you created during April - because monthly plans are invoiced for the month that has just ended.

If we need to step in

We may block your account automatically if an invoice goes unpaid, as set out under late payment. In any other case - for example if the Service is being used in a way that breaks these terms - we will tell you what the problem is and give you a reasonable chance to put it right before we suspend anything.

We may close an account where a serious breach is not corrected, or where the same breach keeps happening. Closing an account does not cancel invoices that are already due.

Links to other websites

The Service may link to websites or services we do not run. We have no control over their content, their terms or how they handle your data, and we are not responsible for them.

We recommend reading the terms and privacy policy of any third-party site you visit from ours.

Events outside our control

Neither of us is responsible for failing to meet an obligation because of an event genuinely outside our control - for example a failure at a hosting or network provider, a cyber attack, a natural disaster, or a government measure.

If that happens, we will tell you what has gone wrong and what we are doing about it. If the situation lasts more than 30 days, either of us may end the subscription.

Governing law and courts

These terms are governed by Luxembourg law.

If a dispute arises, we would rather sort it out with you directly - write to us first. Any dispute we cannot resolve between us goes to the courts of Luxembourg City.

Language versions

These terms are published in English, French and German. If there is any difference in meaning between the versions, the English version applies.

Changes to these terms

We may update these terms from time to time. When a change matters to you, we will let you know at least 30 days before it takes effect, so you have time to decide whether to continue.

The date at the top of this page always shows when the current version came into force. If you keep using the Service after a change takes effect, you accept the updated terms.

Notices and electronic acceptance

How we reach you

We send notices by email to the address on your account, and we also publish them on the News page inside the platform. A notice counts as given on the day we send it, so please keep your email address up to date and check it.

To reach us, write to info@salary.lu.

Accepting things electronically

Everything here is agreed electronically. Creating an account, ticking a box, or clicking to confirm has the same effect as a signature on paper, and we keep an electronic record of it. The same applies when you activate an option from our Marketplace or accept the terms attached to an additional service.

Our invoices are issued electronically, and by subscribing you accept receiving them that way.

If part of these terms does not apply

If part of these terms turns out not to be valid or enforceable, only that part is affected. It still applies as far as the law allows, and everything else stays in force.

If we do not enforce something straight away, that does not mean we have given up the right to enforce it later.

These terms, together with our privacy policy, our cookie policy and our data processing agreement, are the whole of what has been agreed between us about your use of the Service.

Contact us

If anything here is unclear, or you have any questions about these terms, write to us at info@salary.lu

Related policies

Data processing agreement

How we handle employee payroll data on your behalf, and what we commit to under the GDPR.

Privacy policy

What personal data we collect, why, and your rights under the GDPR.

Cookie policy

Which cookies we set, what they do, and how to control them.